Effective Date: 25th December 2024

 

FlourishWell Coaching ("we," "our," or "us") is committed to safeguarding your privacy and ensuring that your personal data is handled in a secure, transparent, and lawful manner. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you engage with our coaching services or visit our website.

By using our services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

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We may collect and process the following types of personal data:

a) Contact Information

• Name

• Email address

• Phone number

b) Service-Related Information

• Details provided during booking or communication, such as session preferences or consultation notes

• Any information you voluntarily share during coaching sessions

c) Payment Information

• Payments are processed securely via third-party payment platforms; we do not store credit or debit card details

d) Website Usage Data

• Cookies and analytics data to understand how you use our website and improve our services

• IP address, browser type, and browsing behaviour (collected through analytics tools)

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2. How We Use Your Data

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We use your personal data for the following purposes:

• To provide and manage our coaching services, including bookings and consultations

• To communicate with you regarding sessions, updates, or inquiries

• To process payments securely

• To comply with legal and regulatory requirements

• To improve our website, services, and client experience through analytics

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We will only process your data where we have a lawful basis to do so, such as fulfilling a contract with you, obtaining your consent, or complying with a legal obligation.

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3. Sharing Your Data

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We do not sell, rent, or share your personal data with third parties for marketing purposes. However, we may share your data in the following cases:

• Service Providers: We may share data with trusted third-party service providers who assist with payment processing, IT support, or website analytics. These providers are required to comply with data protection laws.

• Legal Obligations: We may disclose your data if required by law or if necessary to protect our legal rights or the rights of others.

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All third parties that process your data on our behalf are contractually required to safeguard your information and comply with applicable data protection regulations.

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4. Data Retention

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We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. The retention period may vary depending on the nature of the information and applicable legal requirements.

• Client records: Retained for up to 7 years after our last interaction, in line with professional and legal standards.

• Website analytics data: Retained for up to 26 months.

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Once data is no longer required, we will securely delete or anonymise it.

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5. Your Rights Under UK Data Protection Law

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Under UK GDPR, you have the following rights regarding your personal data:

• Access – Request a copy of your personal data.

• Correction – Request corrections to inaccurate or incomplete data.

• Erasure – Request the deletion of your data where applicable.

• Restriction – Request limited processing of your data.

• Objection – Object to the processing of your data in certain circumstances, such as direct marketing.

• Data Portability – Request your data in a structured, commonly used format.

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To exercise any of these rights, please contact us at info@flourishwell.com. We will respond within one month in accordance with UK GDPR.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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6. Security Measures

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We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or misuse.

 

These include:

• Secure encrypted storage of digital records

• Strict access controls to personal data

• Regular security audits and updates

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However, please be aware that no online transmission or storage method is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

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7. International Data Transfers

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As we may serve clients worldwide, your data may be processed outside the UK. When transferring personal data internationally, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or relying on countries with adequate data protection laws.

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8. Updates to This Privacy Policy

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We may update this Privacy Policy periodically to reflect legal or operational changes. Any updates will be posted on our website, and where appropriate, we will notify you via email.

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Last updated: 21st February 2025

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9. Contact Us

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If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: info@flourishwell.com

Cookies Policy

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Effective Date: 25th December 2024

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This Cookies Policy explains how FlourishWell Coaching ("we," "our," or "us") uses cookies and similar technologies on our website.

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1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us improve website functionality, user experience, and analytics.

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2. Types of Cookies We Use

We use the following types of cookies:

• Essential Cookies – Necessary for website functionality (e.g., session management, security).

• Analytics Cookies – Help us understand visitor behaviour and improve our services (e.g., Google Analytics).

• Preference Cookies – Store user preferences to enhance website experience.

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3. How We Use Cookies

We use cookies to:

• Provide core website functions

• Analyse website traffic and improve user experience

• Store your preferences (e.g., language settings)

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These cookies do not store sensitive personal data.

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4. Managing Cookies

You can manage or disable cookies through your browser settings. However, please note:

• Disabling essential cookies may affect website functionality.

• You can opt out of analytics cookies by adjusting your browser settings or using browser-based tools such as Google’s opt-out plugin.

For more details, visit www.allaboutcookies.org.

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5. Third-Party Cookies

We may use third-party services such as Google Analytics to collect anonymised usage data. These third parties have their own privacy policies regarding cookie use.

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To learn more about Google Analytics and how to opt out, visit Google’s Privacy & Terms.

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6. Updates to This Cookies Policy

We may update this policy to reflect changes in technology or legal requirements. Please check this page periodically for updates.

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Last updated: 21st February 2025

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7. Contact Us

If you have any questions about this Cookies Policy, please contact us at info@flourishwell.com.